Old Spice – the archetype of THE integrated marketing campaign?
July 2010 in the US was marked by the Old Spice wave. This 72 year-old P&G brand comprehends a large product range, from (grandpa’s, as it is widely perceived) Cologne to deodorants, through body wash products.
The launch
To rebuild a brand awareness and consciousness, Old Spice contracted the agency Wieden + Kennedy to create a new media campaign. A poster campaign was launched and Old Spice first commercial was broadcasted in February 2010 on the main US TV channels during the Super Bowl, THE sports event of the year in the US. Full of humour and charm, this first video won the Grand Prix at the Cannes Lions International Advertising Festival in June 2010.
The link between social media, crowdsourcing, creating targeted audiences, generating buzz, and greater online distribution of media assets is beginning to transform the PR and Media Relations industry. While this has been in a growth mode in the US, its rare to see it being acted upon in Europe.
Yesterday, Usain Bolt the fastest man in the world, took part in a charity event on the organised by watchmaking brand Hublot, for whom he is an ambassador. He was on the starting line in front of the Hublot’s Headquarters in Nyon, Switzerland pitting himself against 10 child athletes. Hublot had agreed to donate 10,000 US dollars for each child who reached the finish line before “Lightning Bolt”, and ended up paying $100,000 USD to the Usain Bolt Foundation. LABEL vigorously supported the event in creating new channels and online communications through social media channels, assisting the WorldTelevision ENG, video streaming and media relations team to further the reach and awareness event.
The most important reason for the meteoric growth of Social Networks is something called “The Network Effect”. This equates to a tipping point when the value of a communications network to its users rises exponentially with the number of people connected to it. In the past year, we have witnessed one such rising star, Facebook ( but it begs the question is it the only one? ). It took 5 years for Facebook to reach 150 million users and then a further 8 months to double that number. Today, according to Facebook Statistics, it has 400 million users. In 2009 we saw Facebook become almost ubiquitous in every conversation swirling around Social Media and social networks. It was the year in which Facebook exploded into a global phenomena, dominating the Social Networking market worldwide as it became an international social network giant. While its dominated the english speaking press and displaced MySpace its not the only Social Network in the world.
To believe that Facebook or english speaking social networks are the only “players in Social networks” worldwide would be nothing short of one sided owed to very narrow perspective of the hyper connected world we live in. According to Wikipedia, there are some 1.5 billion members worldwide. Across the world there a number of culturally, language, local and regionally driven social networks , that both singularly and accumulatively pose the question whether Facebook can dominate the world in Social Networking. As startling as it is, the ” Facebook Network Effect” is not only a Facebook phenomena and its also occurring across other Social Networks in the world , albeit with different speeds.
Last week Gartner released five predictions for social software for 2010 and beyond. What is interesting for me is that the fast moving, consumer driven, internet always finds itself leading the technology shifts that are ultimately or stubbornly embraced by IT departments for the remodeling of enterprise communications, information exchange, information publishing and distribution. Enterprise 2.0 while in its nascent days has had a steady stream of adoption inside a large number of companies. They have adopted certain collaborative and social technologies into or in addition to their existing intranets, team rooms etc. The emulation of the consumer web inside companies allows the speed and ease of information distribution and social communication and work collaboration inside enterprises to increase significantly . These can be enterprise to employee or employee to employee communications or working groups spread across many locations.
Gartner predicts that :
1. By 2014, social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20 percent of business users.
“Greater availability of social networking services both inside and outside the firewall, coupled with changing demographics and work styles will lead 20 percent of users to make a social network the hub of their business communications. During the next several years, most companies will be building out internal social networks and/or allowing business use of personal social network accounts. Social networking will prove to be more effective than e-mail for certain business activities such as status updates and expertise location.”
At the time of Avatar, of augmented reality, of multiple web identities, etc and in a world where everything seems to become virtual, what place is left for what’s real? The first and most important one, of course.
Most of online successes are but a reflection of reality. Our marketing strategies, now called 2.0 strategies, are based on our emotions, experiences, reactions and not on those of machines or computer programms.
When it comes to using Facebook as the primary point or integrated into the marketing channels, some brand are beginning to find there feet by working with the endemic functions of the service. Lots of brands have also begun an integrated approach to engaging with their consumers to build buzz, distribution and awareness of their campaigns either through or surrounding Facebook. The reality is that Facebook has become the perfect supplement to any website and online marketing efforts and in some cases become a pivotal or primary focus. While not all efforts are excellent here are some that we think are working extremely well.
IKEA’s Facebook Propagation Planning Campaign has used the concept of tagging in an online competition to support the opening of a new store. Some call it a genius use of one of Facebook’s inherent functions. While some of the best campaign strategies in Facebook are simple, and nothing should be simpler than using the default “tagging” tool on Facebook to help create a bit of buzz for an online competition. Users were drawn to the new Facebook profile page of the store manager, who’d uploaded pictures of his new showrooms in a store Ikea was due to open.
“People were told that the first to tag their name on any item, would win it. With the way tagging works on Facebook, the moment you tagged anything, everyone in your network instantly knew what was up for grabs! Subsequently, thousands and thousands of people were flooding the Facebook page in search of freebies!”
Engaging in a social media strategy is both an opportunity and a risk. As always, when a situation is complex and produces fear, people who doesn’t understand it and use general fear of a catastrophy often know better how to make themselves heard. The lines that follow should help you demonstrate these opposing people that real opportunities exist and that risks are well manageable. Therefore let’s review the main issues:
It’s a frenzy! After some hesitations finally almost every web user realize that the rise of social media is changing their behavior. We won’t repeat it enough: it’s not a revolution but an evolution. Social media should definitely not be treated in a separated silo but we should have a good understanding of how they influence and change all communications and marketing jobs. We should not repeat the same mistakes as at the beginning of the web, when some brands found themselves with two types of communications: an offline and an online.
The most interesting thing I read all week in the myriad of information I digest was the posting for eMarketer titled Marketers embrace Twitter over Facebook with and insightful tag line “Follow me” replacing “friend me”? eMarketer reported that “Facebook may have recently passed MySpace as the most-visited social networking site in the US, but it’s facing stiff competition for the attention of social media marketers.” So why is it so interesting for me and why should it interest you?
Marketing and advertising in Facebook is problematic. In fact its inherent culture is anti advertising and its user base have in the past voiced disappointment and disapproval of the introduction of targeted advertising. There is an high emotional attachment to the service as it relates to sharing amongst friends, family, and having fun in a protected environment. They don’t want the intrusion or interruption by advertisers. They will choose whether or not they want to be associated to you. Marketers need to learn a new approach in social networks like Facebook. (In MySpace its a different commercial proposition, brands can advertise and “own” or design their own space. )
I do believe that in the classic brand ownership argument, Facebook - the brand, is owned by it consumers, not the other way round. Facebook does not own it users it provides a service to them . Its how the consumers adopt and use the platform and what the platform provides to them that makes it so successful. Facebook has to be very careful not to upset or dis-enfranchise its consumers or it will suffer dramatically. Selling out its user base to advertisers would lead to its demise. Brands and companies operating in this environment must also be mindful of “adding value” to their fan bases and inspiring some open and fun dialogue that piques their interest. Do not assume that its a broadcast channel for self interest. You have to ask why would you, or someone else for that matter, want to befriend a brand ? What is interesting for me is that Facebook fan pages represent an emotional not a rational connection and affiliation to brands. e.g. I love / like you therefore I want to be associated to you! If you offend this sensibility you will loose your most valuable asset, your loyal and emotionally attached consumer.
The past two weeks has been a defining period for Twitter. # Iranelection and Micheal Jackson’s death are the most recent defining moments that have allowed the microblogging service and Social Media to show their impact on mainstream mass media and government affairs. Early morning Friday (Europe) Twitter’s servers collapsed under a tsunami of tweets in the public out pouring surrounding the king of pop’s death. Not only was Twitter buckling under the deluge of Tweets but Google also served an error page and News websites around the world slowed considerably. As the news of the king of pops death broke, Google feared it was under a denial of service attack and served its error page. As it calmed down the Michael Jackson search trend was substantiated and it was rated as “volcanic”. Follow the trend on Nielsen’s Blog Pulse
According to the BBC, initial data from Trendrr, a Web service that tracks activity on social media sites, the number of Twitter posts containing “Michael Jackson” totaled more than 100,000 per hour. That put the momentary news of Jackson’s death equal to the peak surrounding the Iran protests ten days before. (more…)
From advertising and brand identity (brand management) to development of information technologies solutions (business intelligence), via web, multimedia & social media, LABEL delivers a fully integrated services offer.
With 60 experts based in Geneva, LABEL not only advises more than 100 customers such as Nestlé, Baume & Mercier, Tag Heuer, CIO, Swissquote, Veolia, Hayek, ..., it conceptualizes, develops and implements business solutions.
Brian Solis, l’un des auteurs de référence dans le domaine des Médias Sociaux, introduit dans son dernier livre, intitulé «Engage», le concept du SRM (Social Relationship Management). L’article qui suit s’inspire fortement d’un article lu récemment sur son blog – www.briansolis.com et que je vous recommande. […]
