Archive for the ‘Community’ Category
Tuesday, November 24th, 2009
Amongst the daily exchange, promotion, and web of connections woven into the fabric of the online movement of social media specialists, yesterday I read a post by Jason Falls, on his blog the Social Media Explorer. It extolled that the social media pragmatist would prevail over the social media purist.
It is one of the most sensible commentaries I have seen in this space cluttered by the usual virtuous publishings – listen first, stop shouting, transparency, need for spontaneity and speed of action , or the big question on how to measure Social Media ROI. Why does it standout as a poignant comment when all we hear is the importance of engaging in conversations and building relationships ( they still are of pivotal importance ) ? For me it’s the action associated to doing and making an impact on the bottom line that Jason is highlighting. You have take notice of the old direct to consumer or relationship adage – “Call to Action “ – what do you want your consumers to do now? ( it is an interactive environment after all ) Buy, learn more, fulfill a service or need, or be entertained?
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Tags: Brand Intelligence, Marketing 2.0
Posted in CRM, Community, social media | No Comments »
Tuesday, November 3rd, 2009
Last week LABEL, in collaboration with Starfish Community Group, launched its very own Social Media Roundtable: SM@RT. This initiative aims at gathering companies’ communication, marketing and social media representatives around a table (which in fact was square and not round) to discuss actual topics concerning social media. With presentations and debates animated by social media adepts (let’s not call them gurus or experts. As one speaker said, we all learn everyday about social media so no one can pretend to be an expert), the participants have the occasion to share their opinions and experience and learn best practice methods.
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Tags: Brand Intelligence, Marketing 2.0
Posted in Community, General, social media | 3 Comments »
Thursday, October 15th, 2009
As the digital shift continues to move marketing communications to more direct and dialogue driven channels companies should adopt a simple methodology in identifying what will work for them and their consumers. The dialogue idea is as unifying concept that aligns relationship or socially driven programs with other communications as a part of an integrated marketing approach. As more participatory channels for consumers are developed the need to establish consistent, non-campaign driven dialogue points becomes critical in the marketing mix. These are not just limited to the direct channels, as we know them; (CRM, DM, email, websites), but really extend across any personal contact that can be associated to the “ brand experience”; customer and consumer services, in store demonstrations, events etc.
A real world experience with a brand is only mirrored in the participatory platforms online and this mirroring reflects the sentiments it arouses in real world conversations. (more…)
Tags: Brand Communications, brand experience, CRM, dialogue, dialogue idea, direct to consumer, integrated marketing, Marketing 2.0
Posted in CRM, Community, Digital Marketing, Online / Digital advertising, social media | No Comments »
Thursday, June 4th, 2009
n. The Twitter social networking service and the people who use it. Also: twitterverse, Twitter-verse. [Blend of Twitter and universe.]
The word Twitterverse entered the lexicon of social media in a big way in the past few months. Its appeared on NPR (National Public Radio ) in the Washington Post, spawned a blog by Emily Chang, of Ideacodes in SF and the 1st or beta edition of a Twitterverse map.
I think the map is the best and possibly the least abstract representation of a fast emerging world and was produced by Brian Solis, Principal of FutureWorks, PR and New Media agency in Silicon Valley. He released a beta version of what he calls the Twitterverse v 0.9 last week ( see Gazing into the Twitterverse). What he and partner Jess3 have produced is a spiral universe that begins to place an order to a complex set of relationships surrounding Twitter from search, communication, mobile, analytics, relationship management, advertising and events. The spiral representation seems to be like that of solar system revolving around a central star in long tendrils representing a map of tools and applications for conversation management and measurement emanating from the vortex of Twitter.
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Tags: conversations, social media, twitter
Posted in Bigger Picture, Brand Communications, Brand Intelligence, CRM, Community, Digital Marketing, General, User Experience, social media, web 2.0 | No Comments »
Tuesday, May 26th, 2009
After 50 years of mass advertising have we reached such a level of cynicism that the magic of the message fails to impress unless it entertaining or funny? It is unerringly clear that as the speed and ubiquity of digital touch points grows, controlling the message has become increasingly difficult for marketers. When it comes beginning to understand the influencer landscape there a number of consumer truths that have to be reconciled to understand why this has become so important. The marketing messages in mass media, even in the most cleverly devised campaigns, seem to be dismissed by consumers as missing an element of the truth or transparency, as if too say, they have worn out their welcome.
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Tags: blogger, business intelligence, Community, consumer communications, conversations, CRM, dialogue idea, engagement, influencer landscape, influencer maps, influencers, networks, relationship marketing, social media, social media tracking, social netrworks
Posted in Bigger Picture, Brand Communications, Brand Intelligence, CRM, Community, Digital Marketing, General, User Experience, social media, web 2.0 | No Comments »
Wednesday, May 13th, 2009
P & G hosted an EMEA Digital Night at in Geneva bringing together its marketing , ecommerce , digital communications people and their agencies to participate in a digital and social media experiment on a real live campaign. At its outset it appeared to be a daunting proposal , to spearhead a full blown digital media campaign in two hours with the ultimate goal being to maximize the groups reach , push their influence, and market and sell the idea of donating for a Pampers & UNICEF program to eliminate Tetanus. The aim to raise 100, 000 GBP in 18 hours.
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Tags: buzz, communications, conversation tracking, social marketing, twitter
Posted in Bigger Picture, Brand Communications, CRM, Community, Digital Marketing, General, User Experience, social media | No Comments »
Saturday, January 10th, 2009
brand.intelligence™ has been developed by LABEL to create a bridge and form an alliance between the brand management and the business intelligence.
brand.intelligence™ is used to help our clients to connect their marketing / communications with their business applications.
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Tags: analytics, Brand Intelligence, brand management, communications, CRM, data
Posted in Bigger Picture, Brand Communications, Brand Intelligence, CRM, Community, Digital Marketing, Search, User Experience, social media, web 2.0 | No Comments »
